Privacy Policy

Effective Date: March 26, 2026

Summary

  • We collect the information reasonably needed to provide support, manage billing, and run our website.
  • We do not sell your personal information.
  • Payments are processed by Stripe. We do not store full payment card information.
  • We use cookies and similar technologies, and you may be able to accept or decline certain non-essential cookies through our website banner.
  • Phone calls may be recorded in limited situations with notice and consent where required by applicable law, but calls are not recorded by default.
  • Remote support is provided only with your permission, and we do not take custody of your passwords, backup codes, or financial credentials.
  • You may contact us to request access to, correction of, or deletion of your personal information, subject to legal and business recordkeeping obligations.

Who We Are

American Senior Tech Support LLC (“American Senior Tech Support,” “we,” “us,” or “our”) provides personal technology support services, including annual memberships, scheduled support, website-based inquiries, and related customer communications.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in connection with our website, memberships, scheduled support, communications, and support services.

Information We Collect

Information You Provide Directly

We may collect information you choose to provide, including:

  • Name
  • Email address
  • Phone number
  • Billing contact information and transaction-related information
  • Appointment and scheduling details
  • Information submitted through contact forms, scheduling tools, payment pages, or support requests
  • Support notes about the issue you reported and how it was addressed
  • Screenshots, files, or support artifacts you choose to share when reasonably needed to provide support

During a support session, you may choose to display or share information visible on your device. We do not require sensitive personal information unless it is reasonably necessary to address your support request.

Information We Do Not Intend to Collect or Store

We do not intentionally collect or keep the following unless incidentally exposed during support:

  • Passwords
  • Backup codes or recovery answers
  • Full payment card numbers
  • Government identification documents
  • Unnecessary sensitive personal information

Automatically Collected Information

When you visit our website, limited technical information may be collected automatically through normal site operation, cookies, embedded tools, and server logs, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • General pages visited or feature interactions
  • Date, time, and referring page or source information

How We Use Information

We use personal information to:

  • Provide and manage technical support services
  • Schedule appointments and support sessions
  • Process payments and manage billing, renewals, refunds, and account administration
  • Communicate about appointments, support requests, membership status, billing, follow-ups, and service updates
  • Document support history, troubleshoot issues, and improve service quality
  • Operate, secure, and maintain our website and embedded tools
  • Comply with legal, tax, recordkeeping, and regulatory obligations
  • Prevent fraud, misuse, unauthorized access requests, and other abuse of the service

We do not sell, rent, or trade personal information.

Payments and Billing

Payments are processed by Stripe or through payment methods we make available through third-party payment providers.

  • We do not store full credit card numbers
  • We do not intentionally record or retain full card details over the phone
  • Payment information entered through checkout is processed by the applicable payment provider under that provider’s systems and policies

By using our services, you acknowledge that payment transactions may be handled by third-party payment providers and subject to their privacy and security practices.

Call Recording and Communications

We communicate with customers by phone, email, voicemail, and support-related text message.

American Senior Tech Support does not record calls by default.

In limited situations, we may choose to record a call for quality assurance, training, documentation, security, billing, or dispute-resolution purposes.

If we choose to record a call, we will provide notice at the time of the call and, where required by applicable law, obtain appropriate consent before recording begins or continues.

We do not intentionally record or retain full credit card numbers, banking information, or other sensitive payment details during phone calls.

If a call is recorded, the recording may be stored by us or by a communications provider acting on our behalf, subject to that provider’s systems, settings, policies, legal obligations, and operational practices.

We do not currently use customer text messaging for broad marketing campaigns. We may use texts for support-related communications, reminders, coordination, or to review screenshots or other information you send us in connection with a support issue.

Remote Support and Device Access

If you request remote support, we may use remote support tools such as Zoho to view your screen or interact with your device for support purposes.

  • Remote access is provided only with your permission
  • You control whether a session begins
  • We do not take custody of your passwords, backup codes, or financial credentials
  • We may keep support notes and limited screenshots or support artifacts when reasonably needed for documentation, follow-up, quality control, billing, or dispute handling

If remote support software remains installed on your device after a session, that alone does not authorize future access. Any later access must still be separately authorized by you unless you expressly requested or configured a different unattended-access arrangement.

Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember preferences, support embedded features, and improve site functionality.

  • Some cookies are necessary for the website to function properly
  • Other cookies or similar technologies may be optional and subject to your choices through our website cookie banner
  • You may accept or decline non-essential cookies where that option is offered
  • You can also manage certain cookie settings through your browser, although doing so may affect site functionality

Third-party tools or embedded features, such as scheduling widgets, payment tools, cookie-consent tools, or map content, may also use cookies or collect limited technical information needed for their operation.

Third-Party Tools and Service Providers

We use third-party providers where reasonably necessary to operate our business, deliver support, process payments, schedule services, manage communications, host the website, document support activity, and provide embedded site features.

Providers we use may include, for example:

  • Stripe for payments
  • Cal.com for scheduling
  • Zoho for remote support and support record management
  • Communications providers, if used, for phone, voicemail, or related customer communications
  • GoDaddy for hosting and domain-related services
  • Google Maps or similar embedded website tools where used on the site

These providers may receive, process, store, or maintain personal information on our behalf as needed to provide their services. We may also replace providers over time with comparable service providers.

Information Sharing

We share personal information only when reasonably necessary:

  • With service providers supporting payment processing, scheduling, communications, website hosting, remote support, support documentation, or embedded website functionality
  • When required by law, legal process, court order, or government request
  • To protect our rights, property, systems, customers, or others
  • To investigate fraud, abuse, unauthorized access requests, chargebacks, or security issues
  • In connection with a business transfer, merger, sale, or reorganization, subject to applicable confidentiality and legal obligations

We do not sell personal information or share personal information for targeted advertising.

Health and Medical Information Disclaimer

American Senior Tech Support LLC does not provide medical, healthcare, insurance, or legal services.

  • We are not a HIPAA-covered entity
  • We do not request or intentionally store protected health information as part of our normal services
  • Any health-related or insurance-related information shared during support is incidental and not intended to be retained except where reasonably necessary to document the support issue

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission, storage, or electronic communication is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including support delivery, billing, business operations, dispute handling, security, fraud prevention, legal compliance, and tax recordkeeping.

In general, we may retain records under guidelines such as the following:

  • General contact inquiries that do not become paid services: up to 12 months
  • Customer support notes and service history: up to 3 years after the last service interaction
  • Screenshots or support artifacts kept for documentation or follow-up: generally up to 1 year unless needed longer for a dispute, security issue, or legal hold
  • Invoices, payment records, refunds, tax records, and related billing documentation: up to 7 years or longer if required by law
  • Call recordings, if any, may be retained for a limited period reasonably necessary for quality assurance, training, documentation, security, billing, dispute handling, legal compliance, or related business purposes, and may also be stored by a communications provider acting on our behalf according to that provider’s systems, settings, policies, legal obligations, and operational practices

We may retain information longer where reasonably necessary to comply with law, resolve disputes, enforce our agreements, investigate fraud or abuse, or protect our business and customers.

Your Rights and Choices

Subject to applicable law, you may request access to, correction of, or deletion of your personal information.

To protect privacy and security, we may need to verify your identity before fulfilling a request. We may also retain certain information where reasonably necessary for tax, billing, fraud prevention, dispute resolution, recordkeeping, or legal compliance purposes.

State Privacy Rights

West Virginia

We comply with applicable West Virginia privacy and consumer protection laws.

Residents of Other States

If applicable law gives you additional privacy rights, you may contact us using the information below to submit a request. We will review and respond as required by applicable law.

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through our website or services.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Your continued use of our website or services after an updated version takes effect constitutes acknowledgment of the revised Privacy Policy.

Contact Information

American Senior Tech Support LLC
1210 Virginia St E, Suite 200
Charleston, WV 25301

Phone: 1-681-505-3576
Email: help@americanseniortech.com