Terms of Service

Effective Date: March 16, 2026

Acceptance of Terms

By accessing our website, purchasing a membership, booking Scheduled Support, requesting support, or using our services, you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not use our services.

About American Senior Tech Support

American Senior Tech Support LLC (“American Senior Tech Support,” “we,” “us,” or “our”) provides personal technology support primarily for individuals and households. Our services are designed with seniors in mind, but are not limited to seniors.

Support is provided primarily by remote and phone-based methods. In limited cases, and only at our discretion, we may offer local in-home support. In-home support is not guaranteed, is not included in membership by default, and may be subject to separate fees, scheduling, or written terms.

Eligibility

You must be at least 18 years old to purchase services.

Our services are not directed to children under 13.

If you purchase services for another person, including a parent, spouse, family member, or other adult, you represent that you have authority to do so. The purchaser is the customer of record for billing, membership management, and account administration. Each adult whose device, account, or information is being supported remains responsible for authorizing access to that device or account.

Services Provided

We currently offer the following public consumer services:

  • Single Membership for $250 per year
  • Family Membership for $450 per year
  • Scheduled Support for $80 per hour for non-members

Membership includes On-Call Help for reasonable personal use, a 20% discount on Scheduled Support, and annual session benefits described below.

Scheduled Support is available to both members and non-members.

Membership Coverage

Membership is intended for personal household technology support.

Single Membership covers one person.

Family Membership covers up to 2 named users living in one household at one primary residential address. Family Membership may not be shared outside that household.

Membership is designed for quick, on-demand help for common issues. More complex or time-intensive work is handled through Scheduled Support.

Membership includes support for common personal technology issues that can reasonably be handled within one request of up to 30 minutes, plus the applicable membership benefits described in these Terms.

On-Call Help requests that fall within this scope are included in membership at no additional cost.

Membership does not accumulate, bank, or roll over unused support time or requests.

Annual Session Benefits

Single Membership includes one annual support session of up to 90 minutes.

Family Membership includes two annual support sessions, one for each covered user, each up to 90 minutes.

Annual sessions expire if unused during the membership year, cannot be split into smaller sessions, are not refundable, and may be used for security review, app help, training, or Scheduled Support at our discretion.

Reasonable Use and On-Call Help

Membership includes On-Call Help requests for reasonable personal use. There is no fixed number of calls or support requests, but membership does not provide unlimited technician time, unlimited session length, continuous live support, guaranteed immediate availability, guaranteed response times, guaranteed priority over other customers, or guaranteed issue resolution.

Each On-Call Help request is intended for a common issue that can reasonably be addressed within approximately 30 minutes.

Reasonable use is evaluated based on overall usage patterns, not a single isolated request. Usage may be considered excessive, abusive, or outside the intended scope of membership if it includes, for example:

  • Repeated back-to-back requests functioning as ongoing live support
  • Frequent requests that would be more appropriate for Scheduled Support
  • Repeated requests for the same issue after prior guidance has already been provided
  • Requests involving multiple devices, accounts, or users beyond the purchased plan
  • Project-style work, advanced administration, or ongoing support needs
  • Business, commercial, nonprofit staff, church administration, or income-producing use
  • Use of the service in a way that is abusive, disruptive, fraudulent, or unfair to other customers

If usage becomes excessive or falls outside the intended scope of membership, we may defer additional On-Call requests, require that additional work be handled as Scheduled Support, limit coverage to the eligible covered user or users, suspend service, or terminate service for misuse, abuse, nonpayment, chargebacks, or repeated out-of-scope use.

We aim to respond to On-Call Help requests as quickly as reasonably possible during normal business hours, but response times are not guaranteed.

Scheduled Support and Conversion from On-Call Help

Scheduled Support is billed at $80 per hour for non-members. Members receive a 20% discount off the then-current hourly rate.

Scheduled Support is billed in hourly increments unless otherwise specified at booking.

If an issue cannot reasonably be completed within the included 30-minute On-Call Help request, requires repeated follow-up work, involves multiple devices or accounts, or otherwise exceeds the normal scope of On-Call Help, we may recommend or require Scheduled Support.

We will obtain your approval before converting work to Scheduled Support at an hourly rate.

Excluded Services

The following are not included in membership and may be declined entirely or handled only under separate arrangements:

  • Hardware repair
  • Physical installation
  • Cabling, mounting, or internal device repair
  • Formal data recovery
  • Recovery of inaccessible accounts when required recovery information is unavailable
  • Business or managed IT services
  • Emergency response
  • Legal, financial, tax, or medical advice
  • Handling or custody of passwords, authentication codes, financial credentials, or payment instruments
  • Unsupported system modifications
  • Illegal or unauthorized access requests
  • Third-party products, subscriptions, software licenses, repair costs, or related expenses

Business and Organization Use

Our public services are for personal and household use.

Businesses are excluded from these Terms and from public membership offerings.

Churches, nonprofit groups, or larger organizations may be considered only under separate custom arrangements, if offered by us in writing.

User Responsibilities

You agree to:

  • Provide accurate information when purchasing or using services
  • Maintain the security of your devices, accounts, and credentials
  • Follow reasonable instructions provided during support sessions
  • Use our services only for lawful purposes
  • Ensure you have authority over any device or account for which you request support
  • Maintain current backups of important data before support begins

You remain responsible for your own accounts, passwords, recovery methods, devices, and backups.

Remote Access

If remote support is provided, you may grant us access to your device through remote support tools we select, including tools such as Zoho Assist.

  • Remote access is limited to support purposes
  • You authorize us to view your screen and, where needed and expressly permitted by you, interact with your device
  • We do not take custody of your passwords, recovery answers, backup codes, or financial credentials
  • If remote support software remains installed on your device, that alone does not authorize future access
  • Any future access must be separately authorized by you unless you expressly requested or configured a different unattended-access arrangement with us
  • You may request removal of remote support tools at any time

No Professional, Medical, or Financial Services

We do not provide medical, healthcare, insurance, legal, tax, or financial advisory services.

We are not a HIPAA-covered entity. Any health-related information voluntarily shared during support is incidental.

No Guarantee of Results

Services are provided on a reasonable-efforts basis. We do not guarantee that every issue can be fixed, every account can be recovered, every scam can be identified, every device can be restored to prior condition, or that any particular result will be achieved.

Payments and Billing

Memberships are billed annually in advance.

Scheduled Support is billed at the time of booking or as otherwise required by us.

Payments may be processed through third-party payment providers such as Stripe. By submitting payment, you authorize the applicable charge and any recurring renewal charge you select.

We do not store full payment card information.

Automatic Renewal

Unless canceled before the next renewal date, memberships renew automatically for another annual term at the then-current rate.

By purchasing a membership, you authorize recurring annual billing until you cancel future renewal.

Refunds and Cancellation

A new membership may be canceled for a full refund within 14 calendar days of the initial purchase date, unless any membership benefit has already been used.

For purposes of this rule, membership benefits include use of the discounted member hourly rate, use of any included annual support session, or use of any other member-only pricing or benefit.

If any membership benefit is used during the 14-day period, the membership becomes non-refundable.

After the first 14 calendar days, membership fees are non-refundable.

You may cancel future renewal before your next annual renewal charge. If you do, your membership remains active through the end of the already-paid term and will not renew again.

Cancellation does not create a prorated refund except where expressly stated above.

Scheduled Support No-Shows and Late Cancellations

Scheduled Support is reserved appointment time. If you miss a scheduled appointment, fail to answer, are unavailable at the scheduled time, or cancel too late, the scheduled fee may be forfeited and no refund may be given.

We may allow rescheduling as a courtesy, but we are not required to do so.

Failed Payments

If a payment fails, membership or support access does not begin, continue, or renew until payment successfully processes.

We may suspend or deny services until the payment issue is resolved.

Chargebacks and Payment Disputes

If you initiate a chargeback, payment dispute, or reversal, we may immediately suspend or terminate membership, appointments, discounts, and support access.

Service may remain suspended unless and until the dispute is resolved in our favor or the outstanding amount is repaid with cleared funds.

Repeated chargebacks or payment disputes may result in permanent termination of service.

Price Changes

We may change membership or hourly prices from time to time. Any price change will apply prospectively only. For annual memberships, price changes apply no earlier than the next renewal term.

We will use reasonable efforts to provide at least 30 days’ advance notice of material price changes before renewal.

Communications

By using our services, you consent to receive service-related communications from us, including calls, emails, voicemails, appointment reminders, follow-up messages, billing messages, and support-related text messages.

We do not currently use customer text messaging for marketing campaigns under these Terms.

Call and Session Documentation

We may maintain service notes, support history, screenshots, or related records for customer service, documentation, security, training, quality control, billing, or dispute-resolution purposes.

We do not routinely record support calls unless disclosed or otherwise permitted by law or needed for a specific support, quality, or dispute-handling purpose.

Third-Party Services

Our services may involve third-party platforms, including payment processors, scheduling tools, hosting providers, communications providers, CRM platforms, embedded maps, and remote support tools.

We are not responsible for third-party platform outages, policy changes, login restrictions, account lockouts, security incidents, or service failures caused by third-party providers.

Website Use

All content on our website, including text, branding, graphics, and layout, is owned by or licensed to American Senior Tech Support LLC unless otherwise stated.

You may not copy, reproduce, republish, distribute, or exploit website content except for normal personal use of the site.

You may not use the website in any unlawful, abusive, fraudulent, or disruptive way.

Suspension and Termination

We may refuse, suspend, reschedule, limit, or terminate services at any time if:

  • You fail to pay
  • You initiate a chargeback or payment dispute
  • Your request is outside the scope of service
  • Your use is excessive or abusive
  • Your request appears unlawful, fraudulent, deceptive, or unauthorized
  • A support situation appears unsafe or inappropriate
  • Continued service is not practical, reasonable, or appropriate in our business judgment

Termination of service does not waive amounts already owed.

Disclaimer of Warranties

Services are provided “as is” and “as available” to the fullest extent permitted by law.

We disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranty that services will be uninterrupted, error-free, secure, or successful.

Limitation of Liability

To the fullest extent permitted by law, American Senior Tech Support LLC and its owners, officers, employees, contractors, and representatives will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost data, business interruption, loss of goodwill, device failure, account lockout, or security issues arising from or related to the services.

To the fullest extent permitted by law, our total liability for any claim arising out of or relating to the services will not exceed the lesser of:

  • The amount paid for the specific service giving rise to the claim
  • The total amount you paid to us in the 12 months before the event giving rise to the claim

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

Indemnification

You agree to indemnify, defend, and hold harmless American Senior Tech Support LLC and its owners, officers, employees, contractors, and representatives from and against claims, losses, liabilities, damages, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

  • Your misuse of the services
  • Your breach of these Terms
  • Your unlawful conduct
  • Your request for access to devices or accounts you were not authorized to use
  • Disputes between you and a third party related to the services you requested

Governing Law and Venue

These Terms are governed by the laws of the State of West Virginia, without regard to conflict-of-law principles.

Any dispute arising out of or relating to these Terms or the services must be brought exclusively in the state or federal courts located in West Virginia, except where applicable law prohibits this forum selection. You consent to that jurisdiction and venue.

Force Majeure

We are not liable for delays, interruptions, or failure to perform caused by events beyond our reasonable control, including power outages, internet failures, service-provider outages, software failures, labor issues, severe weather, natural disasters, governmental action, or other events beyond our reasonable control.

Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted on this page with a revised effective date.

Contact Information

American Senior Tech Support LLC
1210 Virginia St E, Suite 200
Charleston, WV 25301

Phone: 681-505-3576
Email: help@americanseniortech.com